Ordering Online with us is safe and secure!
Our online ordering system is secured by GeoTrust using 128 bit SSL encryption. Credit card information is not stored on our servers, so there is no chance your personal information can be compromised. All major credit cards are accepted, including Visa, MasterCard, American Express, Discover, and JCB.
For your convenience, we also offer checkout using your PayPal account. They also offer a secure checkout process and you have the option of using your PayPal funds, eCheck, or your credit card.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. However, if you wish, you may also pay via Postal Money Order (US customers only), a personal check (US customers only), a bank check, or a payment through Western Union. Personal checks may delay your order as we must wait for your funds to clear before we ship any merchandise.
To order by check, money order, or Western Union, please place your order using the online ordering system and choose the "Check, Money Order, or Western Union" option.
One of our representatives will contact you to make the necessary payment arrangements.
All orders will be verified by our order processors prior to shipment and KatzEye™ Optics reserves the right to refuse any order, at any time, for any reason.
Because each KatzEye™ focusing screen is custom made to order, payment must be received before production of your order can begin. In the case of credit card payments, your card will be charged at the time your order is placed. With check, money order, or Western Union payments, production will begin after your payment is received. Should you wish to change or cancel your order before production is complete, we are usually able to accommodate such requests - simply contact us to make the necessary arrangements. Once production of your order is complete, it will be subject to our normal return policies.
Return / Refund Policy
:: Focusing Screen/Accessory Return Policy
Every KatzEye™ focusing screen we sell is carefully inspected for damage, flaws, and compliance with specifications before it is shipped, and we guarantee your complete satisfaction with your purchase. If you are not 100% satisfied with your focusing screen for any reason, you may return it for a refund or exchange within 15 days of receipt.
:: Camera Return Policy
Cameras purchased from KatzEye™ Optics are guaranteed to be as represented and may not be returned unless damaged in transit. Damage claims must be made within 2 days of receipt. We will assist in the resolution of warranty issues with the manufacturer, if required, for the duration of the factory warranty.
:: General Return Information
Please be aware that returned products must be completely undamaged to qualify for a refund. Products damaged by the customer may be accepted for a partial store credit, refunded less a restocking charge, or refused, at our sole discretion. If merchandise is defective or damaged upon receipt please contact us immediately - all damage claims MUST be made within 2 days of receipt of order. Please contact us prior to returning any item to obtain a return authorization. Upon our receipt of your returned product, we will inspect the item and if it is in acceptable condition, a prompt refund will be issued. Refunds may be tendered via a credit to the original payment method or a company check, at the sole discretion of KatzEye Optics. Shipping charges will not be refunded.
For those customers/distributors that wish to purchase KatzEye™ products in quantity, we do offer discounts. Screens do not have to be of the same type or options to qualify for a discount. For purchases of 3 or more items, 5% will be deducted from your product total at checkout. For purchases of 6 or more items, you will receive a 10% discount. And for purchases of 10 or more items, the discount is 15%. If you wish to purchase more than 20 screens at one time, please contact us to make special arrangements.
Shipping charges are calculated based on the destination, weight of the parcel, and value of the shipment. Shipping prices as quoted on the website are based on actual costs - we do not mark up shipping costs or add any handling fees. Several shippping options are available and we ship worldwide. Please see the shipping information page for details on our shipping options. All shipments are F.O.B. Adams, Massachusetts, USA.